Crisis Support Staff
Crisis Support staff provide immediate, short-term assistance to individuals experiencing behavioral or situational challenges.
This role focuses on stabilizing situations, ensuring safety, and helping participants transition back to their regular supports with appropriate guidance and care.
What you’ll do in this role
Working in Crisis Support involves responding to urgent situations with professionalism, patience, and clear decision-making. Staff provide direct support during times of need while helping individuals regain stability and connect with ongoing services and supports.
Key responsibilities
- Respond to crisis situations in a calm and professional manner
- Provide immediate support to ensure safety and stabilization
- Assist individuals in de-escalating behavioral or emotional challenges
- Follow individualized support or crisis intervention plans
- Communicate with supervisors and support teams during incidents
- Document events accurately and in a timely manner
- Support transition back to regular services after stabilization
What this looks like day-to-day
- Responding to calls or assigned crisis support situations
- Providing one-on-one support in the home or community
- Using de-escalation techniques to support individuals in distress
- Monitoring safety and adjusting support based on the situation
- Coordinating with team members and documenting outcomes
Why Work in Crisis Support
Working in Crisis Support offers the opportunity to make a meaningful impact during critical moments. This role is well-suited for individuals who remain calm under pressure, communicate effectively, and are committed to supporting others through challenging situations with professionalism and care.
Ready to apply?
Submit our online application — Crisis Support will be pre-selected on the form so you can focus on the rest of the details.